Common Insurance Questions

Q: Do you take my insurance?

A: We can currently take HealthPartners and BlueCross BlueShield!

For all other Insurance: At the moment we can provide a paid invoice for services. You can then submit this invoice to your insurance provider for reimbursement according to your plan’s provisions. We are in the process of securing insurance contracts with multiple providers in order to be able to bill insurance directly. This process takes an average of 90 days. If you would like to receive updates on when these contracts become active, please email us at info@transhealthcollectivemn.com

Q: What if I have Medical Assistance?

A:  We can take Medical Assistance if it is through HealthPartners or BCBS. We can not take any other provider. Unfortunately, Medical Assistance does not provide reimbursements for services.

Q: Do I need a prior authorization?

Maybe! Every plan is different and has different requirements for coverage. We suggest that you call the customer service number on the back of your insurance card to check if gender-affirming electrolysis is included in your plan’s benefits. If you need a prior authorization, ask your primary care or hormone provider to submit a prior authorization form to your insurance company. 

Q: How do I submit my invoice?

A: Submitting invoices is different for every insurance provider. If you reach out to member services for your insurance company, they will be able to provide instructions on how to submit invoices for reimbursement.

If you have a question that wasn’t answered above, please email info@transhealthcollectivemn.com and we’ll respond as soon as we can!